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About MeI work as Principal Consultant – Contact Centre Applications across ASEAN for Avaya. Over 20+ years of IT experience with 12 years specializing in the Contact Centres. My experience extends across the technology, operations, functions and applications used within the Contact Centre domain. Having worked in multiple regions including ASEAN, Middle East and SAARC countries, it provides me with in-depth understanding of the varied processes and helps me bring to the table best practices across regions. |